Shipping policy

Shipping Policy - EMIY Apparel

Thank you for shopping at EMIY Apparel. This Shipping Policy outlines our shipping practices and procedures to provide you with a clear understanding of how we handle the shipment of your orders. By placing an order on our Shopify store, you agree to comply with the terms and conditions outlined in this policy.

  1. Order Processing Time:

    1.1. We strive to process and ship orders as quickly as possible. Most orders are processed within 1-3 business days after the order is placed, excluding weekends and holidays.

    1.2. Please note that processing time may be longer during peak seasons, promotional periods, or in cases of high order volume.

  2. Shipping Methods and Delivery Time:

    2.1. We offer various shipping methods to deliver your orders. The available options and estimated delivery times will be displayed during the checkout process based on your shipping address.

    2.2. The estimated delivery times are provided by the shipping carriers and are calculated from the date of shipment. Please note that these times are approximate and may vary depending on factors beyond our control, such as customs clearance, weather conditions, or remote delivery locations.

  3. Shipping Rates:

    3.1. Shipping rates are calculated based on the weight, dimensions, destination, and selected shipping method of your order. The applicable shipping charges will be displayed during the checkout process.

    3.2. We may offer free shipping promotions or discounts from time to time, subject to specific terms and conditions.

  4. Order Tracking:

    4.1. Once your order is shipped, we will provide you with a tracking number via email or through your account on our Website.

    4.2. You can track the progress of your shipment by entering the tracking number on the respective shipping carrier's website.

    4.3. Please note that it may take up to 48 hours for the tracking information to be updated after your order is shipped.

  5. International Shipping:

    5.1. We offer international shipping to select countries. The available shipping options and rates will be displayed during the checkout process based on your shipping address.

    5.2. Please note that international shipments may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping charges.

    5.3. Customs policies and procedures vary from country to country. We recommend contacting your local customs office for more information on potential fees or restrictions before placing an international order.

  6. Address Accuracy:

    6.1. It is your responsibility to provide accurate and complete shipping information, including the recipient's name, shipping address, and contact details.

    6.2. We are not responsible for delays, misdelivery, or non-delivery of orders due to incorrect or incomplete shipping information provided by you.

  7. Undeliverable Packages:

    7.1. If a package is returned to us as undeliverable due to incorrect address, multiple delivery attempts, refusal, or any other reason beyond our control, we will contact you to arrange for reshipment. Additional shipping charges may apply.

    7.2. If we are unable to reach a resolution within a reasonable timeframe, we reserve the right to cancel the order and issue a refund, excluding any shipping fees and non-refundable costs incurred.

  8. Shipping Restrictions:

    8.1. Some products may be subject to shipping restrictions or regulations imposed by local or international authorities. We comply with all applicable laws and regulations regarding shipping and delivery.

    8.2. If a product is restricted or prohibited from shipment to your location, we will notify you and cancel the relevant item(s) from your order.

  9. Contact Information:

    9.1. If you have any questions or concerns about our Shipping Policy, please contact us using the information provided on our Website.

    9.2. Please ensure that you provide accurate contact information during the checkout process to facilitate efficient communication regarding your order and shipment.

We appreciate your understanding and cooperation regarding our shipping practices. Happy shopping!